FAQ – ZugerKB Access
Here you will find answers to various ZugerKB Access topics.
Frequently asked questions on ZugerKB Access
You can activate a new smartphone in E-Banking. We have put together step-by-step instructions on how to do this.
If you have activated other devices on your E-Banking contract, you can use them to log into E-Banking and delete the missing smartphone via device management (strongly recommended).
Yes and no. You need an internet connection to log in to E-Banking on your computer. With the "ZugerKB Access" app, however, you now have the option of authenticating yourself via the built-in offline mode.
No, all authentication messages are delivered exclusively in the "ZugerKB Access App".
No, only the device used during the changeover will be activated. You can activate other devices via the device manager in E-Banking.
The screen lock acts as an additional layer of protection. Even if an unauthorized person gains possession of your device, they cannot launch the ZugerKB Access App without knowing the app-specific PIN or unlocking mechanism.
If you deactivate the screen lock on your iPhone or Android device after installing and activating the ZugerKB Access App, the app will no longer work. Simply reactivating the screen lock is not sufficient for security reasons. To use the app again, you will need to go through the activation process once more. Please contact our support team for assistance.
This security requirement applies to both iOS and Android platforms, ensuring that the ZugerKB Access App operates in a fully protected environment.
- iOS 13 or higher Android 7.0 or higher
- Important: The operating system of the cell phone must not be routed or manipulated (e.g. jailbreak)
Do you need further support?
Our support team is available from Monday to Friday from 08:00 to 18:00.