Forgotten E-Banking password
If you have forgotten your E-Banking password, you can reset it yourself.
Forgotten E-Banking password
Open the ZugerKB E-Banking login page. Select "Forgot your password?".
User identification
Identify yourself using your personal E-Banking contract number and confirm your entry with "Continue".
Confirmation with ZugerKB Access
Please confirm the push message from the "ZugerKB Acces" app on your smartphone.
Confirmation in offline mode
After clicking on "Offline mode", scan the displayed QR code using the "ZugerKB Access" app on your phone. Then type the displayed numerical code into the corresponding field.
Reset password
You now have the option of setting a new password. Repeat your entry and then confirm the new password by clicking "Send".
Please note the requirements for your e-banking password
- at least 10 characters long
- consisting of numbers, upper and lower case letters and special characters
Password change completed
Your password has now been successfully changed. Select "Continue" to log in to E-Banking with the new password.
Do you need further support?
Our support team is available from Monday to Friday from 08:00 to 18:00.