FAQ – ZugerKB Access
Here you will find answers to various ZugerKB Access topics.
Frequently asked questions on ZugerKB Access
You can activate a new smartphone in E-Banking. We have put together step-by-step instructions on how to do this.
If you have activated other devices on your E-Banking contract, you can use them to log into E-Banking and delete the missing smartphone via device management (strongly recommended).
Yes and no. You need an internet connection to log in to E-Banking on your computer. With the "ZugerKB Access" app, however, you now have the option of authenticating yourself via the built-in offline mode.
No, all authentication messages are delivered exclusively in the "ZugerKB Access App".
No, only the device used during the changeover will be activated. You can activate other devices via the device manager in E-Banking.
Mandatory requirement for the ZugerKB Access app to work. The ZugerKB Access app cannot be used without the screen lock activated.
- iOS 13 or higher Android 7.0 or higher
- Important: The operating system of the cell phone must not be routed or manipulated (e.g. jailbreak)
Do you need further support?
Our support team is available from Monday to Friday from 08:00 to 18:00.